First in Service is a trusted partner in business travel management. For the past three decades, we have overseen global travel for the most discerning corporate travelers across all types of industries—from premier international luxury goods to investment banking to insurance companies to nonprofits. Our client roster includes Fortune 500 companies, international powerhouses and c-suiters who leave their travel needs to us so they can focus on doing business.
Technology Service Access
We partner with corporate and business travel managers for the most efficient and effective planning and programming possible. Our formula for success: One Global Network™ or 1GN™—a consistent and unfragmented suite of services that is put in place regardless of where in the world our clients’ offices are located or where their employees travel. With six offices in key global markets, we provide high-quality service, no matter the time or destination.
Whether it’s our proactive approach to duty of care, billion-dollar buying power, or cutting-edge travel technology, our services are best-in-class. And being best-in-class means we recognize and appreciate that no one size fits all. We are not mass market. We are not traditional corporate. We are not a factory churning out transactions and fees. At First in Service, we customize and adapt travel solutions to meet clients’ individual needs and business cultures.
Our corporate travel experts work hard so you can too.
Plan Your Trip
Corporate travel requires responsiveness any time of the day or night. No third-party call centers here. As part of our travel service, we provide a dedicated in-house Corporate After Hours Team to provide the assistance you need when you need it, 24 hours a day, 365 days a year.
Our strong reputation with airlines, ground transportation, and hotel partners ensure our clients get the lowest pricing. In addition to negotiating corporate discounts with preferred airlines, we offer advanced automated technology to check the lowest market pricing on ticketed fares and then engage a stellar research team to provide data-driven insights on travel trends. We benchmark against the public search engines.
Innovation because Security Matters
Our custom-built, proprietary technology delivers clients with up-to-the-minute travel itineraries. Because the data security of our global corporate clients is our number one priority, we developed our own leading-edge, document-delivery software. We go beyond the GDPR and other privacy laws to maintain ironclad security of personal information.
Custom-Fit Corporate Travel
Duty of Care and Risk Management: Prioritizing Traveler Safety
It’s no secret most business travelers feel abandoned while on the road. No support. No communication. No alternate plan in case of emergency or natural disaster. Among other reasons, a client hired F1S to prioritize and address this problem. F1S rolled up its sleeves and got in the trenches to enhance traveler safety and boost traveler confidence. How? First, F1S made clear to the client the difference between duty of care and risk mitigation. We explained that duty of care is the client’s legal obligation to keep its employees safe while they’re traveling on business. We further explained risk mitigation is the way in which the client performs its duty to keep travelers safe. Second, we devised a duty of care policy and risk management plan, and assisted the client to implement them globally. The plan included supporting the client with around the clock responsive service by real people, ensuring traveling employees were taken care of. We also introduced technology, including a live traveler map, allowing traveler tracking anywhere in the world and instant mass communication. Lastly, we implemented travel safety training and pre-travel briefings. All has proven to be successful and, most importantly, employees now know they’re not alone when traveling and facing an emergency.
Striking the Balance Between Travel Policy Compliance and Traveler Freedom
Many managed travel accounts hire travel management companies (TMCs) to develop and implement travel policies, and most importantly, to achieve travel policy compliance among employees. After almost 30 years of managing travel for global corporate clients, we know a thing or two about policy compliance—and the resulting stress and frustration for employees. When a client came to F1S narrowly asking to achieve 100% travel compliance at any cost, we politely challenged the client, explaining 100% compliance at the expense of employee happiness wasn’t a good idea. The client trusted us to help it succeed. Here’s what we did: eliminated their legacy online booking tool and introduced a modern and customized travel management platform that encourages employees to self-book; integrated the travel policy into the platform making the parameters automatic; ensured the platform provided an easy-to-navigate user experience for employees; and taught the client to generate and analyze insightful reports that help improve overall experience and compliance. Ultimately, we helped the client strike the right balance between compliance and employee autonomy, making for happy travelers—and a happier client.
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