Duty of Care and Risk Management: Prioritizing Traveler Safety
It’s no secret most business travelers feel abandoned while on the road. No support. No communication. No alternate plan in case of emergency or natural disaster. Among other reasons, a client hired F1S to prioritize and address this problem. F1S rolled up its sleeves and got in the trenches to enhance traveler safety and boost traveler confidence. How? First, F1S made clear to the client the difference between duty of care and risk mitigation. We explained that duty of care is the client’s legal obligation to keep its employees safe while they’re traveling on business. We further explained risk mitigation is the way in which the client performs its duty to keep travelers safe. Second, we devised a duty of care policy and risk management plan, and assisted the client to implement them globally. The plan included supporting the client with around the clock responsive service by real people, ensuring traveling employees were taken care of. We also introduced technology, including a live traveler map, allowing traveler tracking anywhere in the world and instant mass communication. Lastly, we implemented travel safety training and pre-travel briefings. All has proven to be successful and, most importantly, employees now know they’re not alone when traveling and facing an emergency.