First in Service is a leading travel partner to the entertainment industry. We provide services for Grammy award-winning artists and A-list actors—as well as film and music producers, directors and executives—who expect an experience, not simply a transaction.
And First in Service is uniquely poised for the job: With offices in New York, Los Angeles and Toronto, we are immersed in the energy and pulse of the entertainment world—and what makes it move.
Planning Management Connection
As a full-service collaborator, our in-house advisors can do everything from booking venues to securing private jets to scouting destinations to scheduling out a full tour, with stops along the way. Utilizing decades of expertise as well as cutting-edge technology to ensure easy booking and complete security and privacy, we’re able to seamlessly meet and manage our clients’ requests.
Our entertainment advisors know the ins and outs of the industry, taking care of all the details to create a flawless experience, on every tour, film, or production.
The ability to make quick changes and last-minute adjustments is key when planning tours, performances, or other types of entertainment travel. That’s why we have a dedicated after-hours team to help you every step of the way—whether that’s at 10pm or 3am. Our advisors are available around-the-clock and have full access to our extensive network of air and hotel partners to ensure your production or tour goes smoothly, no matter where in the world you are—or are headed.
Flexibility and Access
From booking one room for a superstar VIP—complete with personalized amenities and special requests—to reserving an entire hotel to serve as home-base for a 50-plus person production or music tour team, we’re able to stay flexible and meet your specific needs, every time. And since we’ve been in this arena for years, we also provide discreet travel access, whether that’s offering private hotel entrances to reserving full hotel floors to booking private jets, and so much more.
Here’s what really sets F1S apart: We can provide for every aspect of your production, from travel to tour management and beyond. Our service is streamlined (no need to use multiple vendors for different parts of your production), agile, and headed by a team of entertainment and travel experts.
Expert-Made Entertainment Travel
Moving an Entire Production from One Side of Mexico to the Other
For one of our clients, we scheduled and coordinated an entire print production shoot—complete with 60 people and 3 tons of equipment—in Tulum, Mexico. But while the travel went smoothly, the weather didn’t want to cooperate. The threat of a storm meant that we had to quickly change gears—and move the entire production to Puerto Vallarta, Mexico. Thanks to our great connection with a private jet company, we were able to shuttle equipment and crews from east to west. We’re happy to report the production went well, with no storm in sight.
Coordinating Travel for 52 Bands at a History-Making Festival
We have been booking concert tours for decades—and we knew this one was special. It was the recreation of a legendary music festival, and we were thrilled to be part of it. But we had just eight weeks’ notice to single-handedly book the travel for the three-day concert’s entire 52-band lineup, including The Red Hot Chili Peppers, Metallica, Creed, and more. We took over an entire hotel plus overflow. There was nonstop juggling and even a few sleepless nights, but we were dedicated and committed to making sure everything went flawlessly—and it did.