First in Service Travel Ltd. (“F1S”) acts as a mere agent for the suppliers from which you, your travel companions or group members (“You” or “Your”) have purchased travel or travel-related services (i.e., air, hotel, ground transportation, cruise, tours). Such suppliers are identified in Your travel documents and/or in this e-invoice. F1S does not directly provide the travel or travel-related services You are interested in purchasing or have purchased. F1S does not guarantee any of suppliers’ rates, reservations, connections, scheduling, services, or handling of baggage or other personal effects. As a result, you acknowledge and agree F1S is not responsible for breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (ADA), or any intentional or negligent acts or omissions on the part of such suppliers, which result in any direct, indirect, special, punitive or consequential damage, loss, delay, inconvenience or injury (“Damages”) to You.
You also acknowledge and agree that F1S is not responsible for any Damages to You arising out of, relating to, resulting from, or in connection with terrorist acts, social or labor unrest, mechanical or structural integrity of suppliers, diseases, local laws, bankruptcy or cessation of supplier or carrier services, Acts of God, delays, changes or cancellation of travel due to weather conditions, accidents or health related injuries or any other acts, omissions, or conditions out of F1S’s control.
By paying this e-invoice or making any payment toward the travel or travel-related services requested, You assume all risk and consent to the terms and conditions above, and expressly release F1S from all responsibility and liability as described above, including any responsibility and liability arising out of, relating to, resulting from, or in connection with i. the travel or travel-related services rendered by the suppliers; or ii. anything out of F1S’ control.
Please note You may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. Please communicate with your travel advisor to learn more and purchase or decline travel insurance.
Who we are?
First in Service Travel Ltd. and its affiliates ("F1S") is a global travel services company that serves corporate and individual client travel needs and offers other travel related services. In order to deliver your services, it is necessary for us to collect and process your personal information. We care about your privacy.
What Personal Information Do We Collect?
We collect your personal information, and that of your travel companions, that is provided to us either directly by you, through an employer, or travel sponsor as the case may be, in order to provide you with the products and services you have requested. In most cases, it consists of:
- Full Legal Name
- Email address
- Postal address
- Phone number
- Credit card number or other payment information
We may collect other information to assist you with your travel plans including but not limited to:
- Passport Number
- Driver’s License or other government-issued Identification Number
- Known Traveler Number (TSA)
- Global Entry Number
- Date of birth
- Airline, hotel, or car rental frequent loyalty numbers
- Discount program numbers
- Arrival and Departure locations and times
- Other related travel information and travel preferences
Other Information We Collect
We collect other information, such as your public IP address, browser version, computer operating system, search terms, and site pages you visit while on our Site(s), whenever you visit our Site(s), use our services, or view our online advertisements. The technologies we use for this automatic data collection may include cookies and server log data. Whenever you use a website, mobile application, or other internet service, certain information is created and retained by the website or application. This happens with our Site as well. We collect technical information when you use our Site(s), or information that has been made anonymous, such as:
- Log data: Our servers automatically record information when you use our Site, such as your IP address, the type of browser you are using and its settings, the third-party website you visited immediately prior to accessing our Site, the operating system you are using, the domain name of your Internet service provider, the search terms you use on our Site, the specific Site pages you visit, type of product selected, the brand, order, and product identifications, and the duration of your visits.
- Cookie data: A “cookie” is data that a website server stores on your computer. Cookies enable websites to recognize your computer and to “remember” your entries as you move from page to page, or even when you revisit the site from time to time using the same computer.
We collect and analyze this information to measure the number of visitors to the different sections of our Site and to evaluate how visitors use our Site. We also use the information we collect to understand customer needs and trends and to generally help us make our Site more useful to visitors.
We reserve the right to use Internet Protocol (IP) addresses to identify a visitor when we feel it is necessary to enforce compliance with our Site’s Terms and Conditions, or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Site, or other users; or (d) in an emergency to protect the health and safety of our Site’s users or the general public.
How We Use Your Information
If you are a customer, an agent, or an employee, the personal information we hold and use is necessary for the performance of the services contract, independent contractor, or other agreement to which you are a party or to perform the services you have otherwise requested.
If you are a prospective customer, the personal information we collect and use is necessary for our legitimate interest in providing you with information about the services we offer, and about which you have expressed an interest or that we believe will be of benefit to you. Where appropriate, we will obtain your consent at the time we communicate with you.
In all cases, our purpose for collecting the information is because you have expressly consented to our collection and use of your personal information. We use the personal information we have collected to allow us to provide the products and services you have chosen, process payments, or to manage and develop our business and operations, including:
- Establishing, managing and terminating business relations with you
- Reviewing the products and services that we provide to you
- Informing you of our products and services other than those that you have specifically requested
- Informing you of products and services carefully selected third parties may wish to offer you
- Responding to your comments or requests for information
- Investigating and preventing fraudulent activities, unauthorized access to the services and other illegal activities
- Protecting us against error, fraud, theft, and damage to our goods and property
- Enabling us to comply with applicable law or regulatory requirements
- For any other purposes about which we notify customers and users; and
- For any other reasonable business purpose to which you consent.
If you send us an email with questions or comments, we may use your email address to respond to your questions or comments, and we may save your questions or comments for future reference. We may email you when:
- You request information about our company
- It relates to purchases you have made from us (e.g., product updates, customer support, etc.)
- You consented to being contacted by email for a particular purpose.
- We are sending you information about our other products and services, offers, promotions and our newsletters, if this is in accordance with your marketing preferences. However, you will always be able to opt out of such communications at any time.
Who Do We Share Your Information with and Why?
We may share your personal information with one or several of our business partners to make an initial determination of the services you may need or to otherwise facilitate our business operations. We also share your personal information as necessary with airlines, hotels and other suppliers for whose services you have requested our assistance. We may also share your information to protect and defend the rights and property of F1S.
Third Party Providers:
We may share your email contact information with our partners to assist with marketing our products and services. You may unsubscribe from receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of any marketing emails we send, or by emailing us as provided in the “Contact Us” section below. However, we reserve the right to send you transactional emails such as customer service communications in connection with the products or services you have purchased. For security reasons, we do not recommend that you send personal information, such as passwords, social security numbers, credit card information, or bank account information, to us by email.
Transfer of Assets:
We do not sell or lease personal information or provide a list of our customers to third parties. However, as we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
Notwithstanding anything herein to the contrary, we reserve the right to disclose any information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, or our Site; or (d) in an emergency to protect the health and safety of our Site’s users or the general public.
What Choices Do You Have About Our Use of Your Information?
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
- Your Contact Information. If you have previously emailed us and would like us to delete your contact information from our files, please contact us at the email address below.
- Other Information. If at any point you believe the personal information we hold about you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can contact us at the email address below.
- You may have additional rights concerning your personal information if you reside in the European Union. These can be found in the “European Union Privacy Notice” section of this document.
Accuracy of Personal Information
It is important that the personal information we hold about you is accurate and current. F1S requires you to keep us informed of changes to your personal information. If your registration information changes, please send your request to us by email at email@example.com. We take reasonable steps to verify your identity prior to honoring any such requests to help protect your privacy and security.
Accessing Your Personal Information
If you want to know what personal information F1S holds about you or wish to change personal information that is inaccurate or out of date, or to withdraw your consent to our use of your personal information, please contact us by email at firstname.lastname@example.org. It may not always be possible to completely remove or modify information in our databases, although we will make reasonable efforts to do so upon your request. We do not control how our partners retain, store and destroy data they have accessed in connection with assisting with providing our services. You should check their websites for more information on their practices.
Do Not Track Disclosures
Certain browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for preference-based advertising purposes (“DNT Notice”). Some browsers are, by default, set to provide a DNT Notice, whether or not that reflects your preference. Providing DNT Notice is often touted as a means to ensure that cookies, web beacons and similar technology are not used for preference-based advertising purposes – that is, to restrict the collection of information your online activities for advertising purposes. Unfortunately, given how preference-based advertising works, DNT Notices may not effectively accomplish this goal. For this and a variety of other reasons, with respect to our Site, we do not take any particular action based on browser based DNT Notices. However, we do not use third-party advertisers or engage in behavioral marketing data collection for resale. Rather, if you do not wish to participate in preference-based advertising activities, you should follow the opt-out process identified above.
Your California Privacy Rights
If you are a resident of the State of California, you have certain rights under California law to request information concerning our data sharing activities with third parties.
Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the F1S has disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes. You may request the information in writing at the email address below. You may learn more about your rights under California’s privacy laws at https://oag.ca.gov/privacy
Safeguarding Personal Information
We take the security of your information very seriously. We have implemented industry-standard security measures to protect against the loss, misuse and alteration of the information under our control. To help ensure the confidentiality of your personal information, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off / log out when finished using a shared computer.
F1S will endeavor to safeguard personal information using methods that are appropriate to the sensitivity of the information. We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the personal information under our control. However, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personal information. In the unfortunate event that your information is compromised, we may notify you by e-mail or U.S. mail to the last e-mail address or postal address you have provided us in the most expedient time reasonable under the circumstances, or as otherwise required by applicable law. We may delay notification as necessary while we take measures to determine the scope of the breach and restore reasonable integrity to our system as well as for the legitimate needs of law enforcement. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.
Privacy of Children’s Information
Our Site is not directed to children. We do not sell products or services for purchase by children. We will not knowingly collect personal information from children. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at the email address below. A parent or guardian of a child under the age of 13 may review and request deletion of such child’s personally identifiable information as well as prohibit the use of that information.
This Policy does not apply to your use of unaffiliated websites to which our Site is linked. F1S is not responsible for the privacy practices or the content on linked sites. We recommend that you carefully read the privacy policies of each site you visit.
Changes to This Policy
European Union Privacy Notice
Who We Are
Travel Leaders Group, LLC is a travel services business with principle offices located in New York, New York. F1S, or one of its affiliates as the case may be, is the controller of your personal data that we have collected.
Personal Data is a legal term that describes any information that identifies a particular person and has special meaning under European Union law.
For purposes of the EU’s General Data Protection Regulation (GDPR), personal data is any information that can identify you, either directly or indirectly, such as a name, an identification number, your IP address, data about your location, or information about your physical, physiological, genetic, mental, economic, cultural or social identity.
We are providing you this notice because we have collected some of your personal data from you. We collect your data for a variety of reasons, depending on whether you are an employee, a customer, an agent or a vendor.
What is the Legal Basis and Purpose for Holding Your Personal Information?
If you are a customer or an employee, the personal information we hold and use is necessary for the performance of the services contract to which you are a party or to perform the services which you have otherwise requested.
If you are a prospective customer, the personal information we collect and use is necessary for our legitimate interest in providing you with information about the services we offer and about which you have expressed an interest or that we believe will be of benefit to you.
In some cases, our legal basis for collecting your personal data is because you have expressly consented to our collection and use of your personal information.
How Long Do We Keep Your Personal Data?
If you are a customer, supplier, or employee, we will keep your personal data on an ongoing basis for so long as we have a legitimate interest to inform you of our services, or until our contractual relationship has terminated. We are required to retain certain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.
Your Rights as a Data Subject
You have important rights that you may exercise to protect your personal data. You may access those rights at any time by contacting us at email@example.com.
You have the following rights concerning your personal data that we hold and process that you can exercise at any time:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply you have a right to restrict the processing of your data.
- Right of portability – you have the right to have the data we hold about you transferred to another organization.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to judicial review: if F1S refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in the process below.
Please note: we will not be able to delete information that is required to maintain our business purpose or that is required to facilitate your contract with us or to perform the services you have otherwise requested from us. All the above requests will be forwarded on to other parties holding and processing your data where appropriate.
What forms of ID will I need to provide to access this?
F1S accepts the following forms of ID and validation when information on your personal data is requested:
- You will need to send an email from the email address account associated with your personal data as stored on F1S’s systems.
Under what Circumstances will F1S Contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure.
For certain types of personal data, we have asked for your consent to use the data for certain described purposes at the time you provided it. You may withdraw your consent at any time. When you give us your consent, you are giving us permission to process your personal data specifically for the purpose identified in the consent request. Where we ask you for additional personal data, we will obtain your consent to our proposed use of that data where required, and always tell you why and how the information will be used. You may withdraw consent at any time by sending an email to firstname.lastname@example.org.
Sharing with Third Parties
We may pass your personal data on to third-party service providers contracted by F1S to perform certain services for us, or to collaborate directly with you. For a complete and up-to-date list of the third parties we are currently using, please send an email to email@example.com.
Any third parties that we may share your data with are obliged to keep your details secure, and to use them only for the purposes and to complete the tasks identified by F1S. When they no longer need your data to fulfil this service, they will dispose of the details in line with F1S’s procedures. If we wish to pass your personal data onto any additional third parties, we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
International Transfer of Personal Data
F1S may transfer your personal information within F1S and/or to other third parties, such as our third-party service providers. Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. This may include the United States. When we do so, we transfer the information in compliance with applicable data protection laws. In particular, we have implemented safeguards in the form of standard data protection clauses adopted by the European Commission. The safeguards ensure compliance with the data protection requirements of the GDPR as well as your rights appropriate to the processing of your personal data. You can obtain a copy of the standard contractual clauses by contacting us at firstname.lastname@example.org.
Safeguarding Personal Data
Please refer to the “Safeguarding Personal Information” section above for information about our data security measures.
Who Do I Contact to Lodge a Complaint About How My Personal Data Is Being Handled?
If you wish to raise a complaint on how we handle your personal data, you can contact our Privacy Officer by email at email@example.com.
To make this Site work properly, we sometimes place small data files called cookies on your device.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Cookie Privacy Setting
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
- Assisting you in navigation of our sites
- Analyzing your use of our products, services or applications
We use the following cookies and classify cookies in the following categories:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Site will then not work. These cookies do not store any personally identifiable information.
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.