Lead with Care—which is in place in all Four Seasons properties—includes a whole range of different measures, from increased sanitizing (including use of electrostatic spraying and ozone technology) to offering contactless check-in and digital menus at restaurants to “Lead with Care kits” in all rooms, which include masks and sanitizers to (of course) mask-wearing for guests and staff. And to help manage these changes, each property now has a “hygiene officer.” Plus, similarly to Delta, the hotel partnered with Johns Hopkins Medicine International.
“Launched in 2015 and 2017 respectively, these well-established digital platforms are key components of Lead With Care, providing guests with contactless service options, while still fostering connections and creating highly personalized experiences,” says Trodd. Guests can do things like order room service and make spa reservations and, when chatting, real people—on the property where you’re staying—are behind the responses, and they can answer you in upwards of 100 (!) different languages.
“While I can’t speak to other brands, guests should have no hesitation when considering a [stay] at a Four Seasons right now,” says Trodd.