“While previously this had to do with the safety and security of the driving experience, the COVID situation has prompted us to extend that duty of care to providing the best possible environment from a cleanliness standpoint,” says David Seelinger, Chairman and CEO of the company, which provides chauffeur services in more than 700 cities around the world.
And they are doing just that—extensively sanitizing their vehicles, car seats, and other communal items, like chargers, between uses. “We have gone above and beyond with our safety and cleanliness protocols, working with International SOS to develop new regimens, which include electrostatic spraying—which lessens the chances of the virus sticking to any surface—outfitting our vehicles with three-layer air filtration, limiting chauffeur-guest contact, and so much more,” explains Seelinger.
Among other measures, drivers wear N-95 masks, use gloves when touching guests’ luggage, provide masks and sanitizers for passengers, and skip the front seat for passengers. “We have been the leader in our industry in terms of developing cleanliness protocols for ground transportation,” says Seelinger. “If someone needs to be driven in a car, the ride-share services simply do not have the control [that] we do over the in-car environment or the cleanliness protocols our chauffeurs must maintain worldwide.”
The bottom line? We’re keeping safety at the forefront and want you to know we’ve got your back—whether you want to book something a few months out, or a few nights before; and whether you already know exactly what you’re looking for or just want to talk through all of the new protocols with us. And though our conversations might not be the same as they were at this time last year, our commitment to you, and putting you first haven’t changed one bit.