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How Our Partners

Are Keeping You Safe

F1RST Selects

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Borders and cities are beginning to reopen, and demand for travel is improving.  The result: the travel industry is – slowly but surely – sparking back up. So when you’re ready to travel again, we’re ready to guide you again. Deciding how to get there and where to stay is just as important as deciding where to go in the first place. Which airline should you choose—and are they regularly disinfecting their planes? Should you stick with a car service over public transport once you land? What happens if you forget your mask? Here at F1S, our travel advisors can answer all these questions—and lots more!We partner only with the best of the best, especially when it comes to safety.  And it’s no surprise our partners have stepped up in a big way. Here’s a look at some of the ways three of our select partners are working to keep you safe, across all types of travel.

“EmpireCLS has always maintained an extremely high level of duty of care to our guests.”
David Seelinger

By ground EmpireCLS

“While previously this had to do with the safety and security of the driving experience, the Covid situation has prompted us to extend that duty of care to providing the best possible environment from a cleanliness standpoint,” says David Seelinger, Chairman and CEO of the company, which provides chauffeur services in more than 700 cities around the world.

And they are doing just that—extensively sanitizing their vehicles, car seats, and other communal items, like chargers, between uses. “We have gone above and beyond with our safety and cleanliness protocols, working with International SOS to develop new regimens, which include electrostatic spraying—which lessens the chances of the virus sticking to any surface—outfitting our vehicles with three-layer air filtration, limiting chauffeur-guest contact, and so much more,” explains Seelinger.

 

Among other measures, drivers wear N-95 masks, use gloves when touching guests’ luggage, provide masks and sanitizers for passengers, remove magazines from vehicles, and skip the front seat for passengers. (For a full look, the company created a video highlighting many of these updated protocols.)

 

“We have been the leader in our industry in terms of developing cleanliness protocols for ground transportation,” says Seelinger. “If someone needs to be driven in a car, the ride-share services simply do not have the control [that] we do over the in-car environment or the cleanliness protocols our chauffeurs must maintain worldwide.”

By air Delta Airlines

To that end, the airline employed the Delta CareStandard, which includes additional hand sanitizers and plexi-glass shields at boarding, cleaning communal surfaces like kiosks and security bins (they also partnered with Lysol), plus completely sanitizing—via electrostatic spraying—the entire plane. Middle seats are left empty to help with social distancing, pillows are tossed post-use, and you’ll find Care Kits filled with a mask and hand sanitizer and, on some flights, snack bags too.

Also great? Not only did Delta create a Global Cleanliness Division, but they also partnered with the Mayo Clinic. “Deepening our relationship with [the] Mayo Clinic provides additional safety and Covid-19 infection control measures for customers and employees,” says Kutches. The medical center has “developed and will oversee Covid-19 testing of Delta’s full workforce,” he says, as well as advise in a variety of other ways, from helping the customer experience team to creating an advisory council including both Mayo Clinic and Delta execs.

 

And if you’re still hesitant, Kutches recommends talking with your travel advisor. “Do your research, consult your travel advisor to hear more details on what initiatives Delta has deployed to keep customers and our employees safe throughout the travel ribbon,” he says.

By stay Four Seasons

Ready for a hotel stay—even in your own city? (Us too!) Many hotels have upped their safety game, including Four Seasons. “As the significant impact of COVID-19 on global travel became clear, we very quickly understood that our guests would want measures in place to create a safe, worry-free environment when they decided to travel again,” explains Ben Trodd, Senior Vice President, Sales and Hotel Marketing, Four Seasons Hotels, and Resorts. “This insight helped guide the creation of our enhanced global health and safety program, Lead With Care, which builds on our already stringent health and safety measures.”

 

“Guests staying at Four Seasons also have the added confidence of being able to control the level of in-person contact and engagement they have with our team through the use of the popular Four Seasons App and Four Seasons Chat.”
Ben Trodd

Lead with Care—which is in place in all Four Seasons properties—includes a whole range of different measures, from increased sanitizing (including use of electrostatic spraying and ozone technology) to offering contactless check-in and digital menus at restaurants to “Lead with Care kits” in all rooms, which include masks and sanitizers to (of course) mask-wearing for guests and staff. And to help manage these changes, each property now has a “hygiene officer.” Plus, similarly to Delta, the hotel partnered with Johns Hopkins Medicine International.

“Launched in 2015 and 2017 respectively, these well-established digital platforms are key components of Lead With Care, providing guests with contactless service options, while still fostering connections and creating highly personalized experiences,” says Trodd. Guests can do things like order room service and make spa reservations and, when chatting, real people—on the property where you’re staying—are behind the responses, and they can answer you in upwards of 100 (!) different languages.

“While I can’t speak to other brands, guests should have no hesitation when considering a [stay] at a Four Seasons right now,” says Trodd.

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